Return and Refund Policy
Your satisfaction is our priority. If you need to return a product, here is our straightforward return and refund policy:
1. Return Eligibility:
- Items can be returned within [number of days] days of receipt.
- To be eligible for a return, the item must be unused and in the same condition as received.
2. Return Process:
- Contact our customer support team at [customer support email or phone number] to initiate the return process.
- Please include your order number and a brief reason for the return.
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
4. Refund Process:
- Refunds will be processed within [number of days] days of receiving the returned item.
- Refunds will be issued to the original payment method.
5. Non-Returnable Items:
- Certain items, such as [list of non-returnable items], are not eligible for return.
6. Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.